Here are some of our Certified Smartsettle Facilitators:

Ernest Thiessen
Dr. Ernest Thiessen is a top level Certified Smartsettle Facilitator. Dr.Thiessen is also the Founder and President of Smartsettle (iCan Systems Inc). He has led iCan’s development team since 1993 in to create the world’s first comprehensive  negotiation system. The Smartsettle eNegotiation system is based on research that Ernest directed at Cornell University, where he received a PhD in Civil Engineering with a specialty in Water Resources Systems Planning and Analysis. Ernest also directs the… [more]
Paul Miniato in Barcelona
Paul Miniato
Paul Miniato has a Certificate in Conflict Resolution with a Specialization in Negotiation from the Justice Institute of BC, Canada. With four decades of experience in the computer industry, he has been assisting Dr. Thiessen with the Smartsettle products since 2007… [more]
Alex Cocoziello
Alex Cocoziello
Alex brings over fifteen years of cross-functional leadership experience creating valuable business relationships among technology-focused organizations in the public and private sectors. He has held senior level business development and operational positions in both large and small companies in the professional services, enterprise software and engineering industries. To date he has helped companies generate over $20 million in new revenues through the creation of strategic partnerships and other collaborative relationships that leverage technology innovation… [more]
Carissa Boynton
Carissa is a senior researcher, trainer and expert Smartsettle facilitator at iCan Systems Inc. Carissa has been employed as a facilitator, trainer and other related positions since 2003 and has been involved in a variety of complex negotiations during that period. She is an expert user of the entire suite of Smartsettle negotiation products from ONE to Infinity. Carissa has a passion for efficiency and fairness that she brings to her work, and cultivates leadership in the community through volunteer involvement at museums, discussion forums and theatre. Carissa is both well read and well traveled, and brings an intelligent global perspective to the company. Her optimistic and professional attitude is beneficial in teaching people how Smartsettle can be used to achieve timely and optimal results in very complex situations… [more]
Peter Holt, BSc, CEng, MIET
Peter Holt is Chief Product Development Officer at iCan Systems Inc. Peter is well-travelled with experience spanning the globe across many sectors including, military, government, global aerospace corporations and not for profit. As a UK Chartered Engineer, Peter has been operating for the past few years primarily in the consulting field. Peter has spent the last year focusing on becoming fully conversant with the Smartsettle family of applications and exploring approaches to improve product development. As a trained facilitator, he continues to gain client experience and works on defining their needs through the development of new scenarios, simulations and trials… [more]
Keith Schulner
Founder of Neutral4Hire, Keith Schulner, MBA, MDR, Esq., has worked as a trial attorney for plaintiffs and defendants and tried cases before juries and judges. He received worldwide recognition for his leadership role in a multimillion-dollar dispute that was successfully mediated. [more]
Matt Thomas
Matthew M. Thomas is a Senior Consultant with Design Group International helping organizations and their leaders transform for a vibrant future. Matt is an expert in helping leaders and organizations discover, measure, and act upon the information they need to make good decisions. Taking a process-oriented, client-centered approach, Matt helps leaders develop innovative solutions so they can fulfill their mission with excellence. Matt has extensive experience working with nonprofit finance and governance, and with businesses of all sizes. Leaders recognize Matt as an advisor who can help generate simple, straightforward strategies for complex challenges. Matt is now accepting new clients and may be reached at 1.877.771.3330 x20 or… [more]
James Loewen
James Loewen
James is a Mediate BC Family Mediation Roster member and holds two degrees; a BA from Trinity Western University and an MA from the University of Calgary. James is passionate about helping families resolve difficult problems and find a good way forward.  As a result he is constantly increasing his knowledge and awareness of best practice.  Most recently he participated in an Intelligent Compassion workshop. In addition James has trained for… [more]
Kate Daly
Kate Daly, UK
Kate is a qualified, registered Counsellor with the British Association of Counselling & Psychotherapy (BACP). She is also a Resolution-trained Family Consultant working with separating and divorcing couples in the UK. Kate has extensive experience helping couples divorce without conflict, putting their children first. She is also the Co-founder of amicable apps, a digital solution to divorce and separation, helping couple’s prepare and agree their divorce process, reducing the cost of legal fees and assisting them to make agreements without the need for litigation. Kate uses Smartsettle to help clients reach agreements they otherwise would not have considered possible. … [more]
Bruce Hiebert
Dr. Bruce Hiebert, CFS. BA. MTS. M.Div. PhD.
Bruce is an academic who has worked for years in the field of decision theory and social relations. For him being a “Certified Smartsettle Facilitator” is an opportunity … [more]
Derek Barber
Derek Barber is an experienced software engineer with over 18 years of professional experience. Derek has been working closely with Dr. Thiessen for the past eight years on bringing Smartsettle to the web, in the form of various web applications including Smartsettle ONE. Having been trained as a Smartsettle Facilitator, he is excited to see it continue to gain traction throughout the world and take on some of the most difficult problems out there… [more]
Anthony Penner, BCIS
Anthony is a professional software developer with years of experience building complex applications. He has developed against various languages and platforms, and is always working on learning the latest technologies. Anthony likes open source, clean development styles, and convention over configuration. Having been directly involved in the creation of Smartsettle ONE and also with real-life experience with Infinity, Anthony is intimately familiar with the inner workings of this innovative collaboration system. Anthony loves the sincerity behind Smartsettle’s objective of going beyond win-win for all parties and is excited to help promote it’s many practical applications…. [more]



Please contact us if you are interested in conflict modelling and/or becoming a Smartsettle facilitator. If you are already a trained facilitator or mediator there are only a few more short steps toward becoming trained to use Smartsettle eNegotiation technology in your process. Smartsettle Facilitators subscribe to the MediateBC Standards of Conduct.