On December 3, 2001 Smartsettle founder and president Dr. Ernest Thiessen presented “Online Negotiation – Identifying Interests and Maximizing Value” at an online course at UmassOnline.net.

The lecture provided students with background theory useful in any negotiation. Knowledge of this theory is particularly useful in understanding how Smartsettle works.

Find out more about the Smartsettle Theory by watching our Orange Quarrel video.